Refund Policy

1. Free trial

Every clinic starts with a 14 (fourteen) day free trial, no card required. Nothing is charged during the trial unless you subscribe to a plan.

2. 7-day withdrawal

You may withdraw from the purchase within 7 (seven) calendar days of your clinic's first payment to Sanoria and get a full refund of the amount paid. Just ask through the subscription portal or by email at contato@sanoria.care. This applies to every customer, whether or not they qualify as a consumer, once per clinic: it does not apply to renewals, plan changes, or a new subscription taken out after a cancellation.

When the refund is issued, the subscription ends immediately. If any days of the 14-day free trial are left, access continues until the trial ends.

The refund goes back to the payment method used for the purchase. How long it takes to show up depends on your bank or card issuer.

3. Renewals and cancellation

You can cancel the subscription at any time in the subscription portal. Cancellation takes effect at the end of the period already paid (month or year), and access continues as normal until then. Outside the withdrawal in section 2, no payment is refunded, in full or pro rata — renewals, plan changes and subscriptions taken out after a cancellation —, except where the law requires.

4. Charges made in error

If you are charged twice or by mistake on our side, we refund the full amount. Write to contato@sanoria.care with the receipt.

5. Who processes the payment

The subscription is sold by SANORIA CARE LTDA. Card payments are processed by Stripe (stripe.com), and card data goes straight to Stripe, never through our servers. Refunds are issued by us, through Stripe, back to the same card. Questions about a charge: contato@sanoria.care.